tag:blogger.com,1999:blog-6955920069868493906.post1258727521237523597..comments2013-06-06T13:32:29.017-07:00Comments on Mister Close.: We want to talk about it...Mister Closehttp://www.blogger.com/profile/13124022555490046141noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-6955920069868493906.post-57094516369566438202012-12-17T18:52:20.961-08:002012-12-17T18:52:20.961-08:00I was only ever a diner up until 18 months ago, so...I was only ever a diner up until 18 months ago, so I hear you loud and clear. It is a pity you get that response. Everytime a customer at Mister Close gives negative feedback we have about 4 meetings to work out if anything went wrong. We take everything really seriously. Sometimes shit happens - unfortunately service staff can have bad days, sometimes that curry wasnt cooked the way it should have been. I just want to have the ability to have the conversation. We had an incident a while back that I was unaware of and instead of the person involved approaching me they jumped on FB to urge all and sundry not to visit us. the situation was a complete misunderstanding between my waitress and the party, but I was horified at the bullying I copped and I hadn't even had the opportunity to work out what went wrong and chat about it. So this is my point... social media serves its purpose, but I think if people have a bad experience we should be able to discuss it offline and work out how we can fix the problem or work through their feedback constructively. thanks for your comment. <br /><br />JamesMister Closehttps://www.blogger.com/profile/13124022555490046141noreply@blogger.comtag:blogger.com,1999:blog-6955920069868493906.post-2692684328099061552012-12-08T18:44:53.917-08:002012-12-08T18:44:53.917-08:00Hi Mister Close,
I certainly get your side of the...Hi Mister Close,<br /><br />I certainly get your side of the story and at times I will try and be honest when waiters ask about our dining experience. But sometimes it's hard to be completely honest when you can see the staff are trying really hard to give you a good dining experience and the food is just... not that great. <br /><br />I went to a restaurant where I had to fork out $250 each for mediocre food. When they enthusiastically ask you how your dining experience was and which one is your favourite dish, all I can come up with is "Erm... it's different...". What my honest opinion is that I almost cried when I have to hand over my credit card. So I blogged about my experience instead of saying it into their faces... as much as restaurant owners/ waitstaff hate to disappoint customers, sometimes customers hate disappointing restaurant owners/waitstaff too.<br /><br />Another incident that made me pretty wary about giving honest opinion to a restaurant owner. One of my friends told me she gave feedback to the restaurant owner when asked how was the food. When she told him it's not that great and why, she got yelled at and the whole table was asked to leave.<br /><br />Of course that's an extreme case and I am sure 99% of restaurant owners are not that psycho, but it does make me pause and wonder if I should give my honest opinion when asked.<br /><br />All I can hope for is that I am not a troll when I blog but am as honest as possible about how I felt about my experience(although this may include saying stuff like "I felt like crying when I hand over my credit card).Anonymousnoreply@blogger.com