Tuesday, June 7, 2011

Getting it Right!

So here we are...  day 10!  What a ride and when it all opened the main overriding emotion Pete and I felt (apart from exhaustion) was pride.  um, yep I know exhaustion isn't an emotion  - but it is was the main thing that consumed us last week.  We are blessed with fantastic staff and we are loving our customers.  We love our space and are still working on heating ( we are making head way), gas (who knows what is happening there) and a few small things.  We are sticking to our guns and are going to produce good food from good produce.  No we won't serve 1 litre coffees, doughnuts, fried food, made to order sandwiches or sushi - we leave that to those who do it best.  What we want to keep doing is surprising our customers with food, service, coffee and an environment that makes them feel good. We believe we can do that, we believe that is what people deserve and want.  Why shouldn't every meal be a great meal?

The biggest thing for us now is to listen to our customers, hear their suggestions and try our best to exceed their expectations.  Personally I am loving being back in hospitality.  Sure I miss the stability of working for a company, regular hours and income - but the adrenaline of running your own cafe is all consuming.  To have taken this plunge is such an awesome feeling.  Peter is a true inspiration and I am so very proud of him for taking this plunge with me.  He is a damn good operator and I am in awe of my mate of 28 years. Now it is time for us to "get it right"... to build a reputation, set our standard and keep ensuring we meet or exceed it.  We really believe we can do that - we just now need all our customers to help us achieve it by being honest and letting us please them. 

Mister Close - he feels good, he looks great, he is tasting super and we just love him.  And yes, we contacted our old school today to let him know.

Thank you to all our customers, friends and dear family - we made it.  It is now time for us to get it right. 


1 comment:

  1. hey (: have you guys tried contacting any local bloggers/food bloggers to do tastings and reviews? that could work pretty well!